Service Desk Specialist (Part-Time/Night Shift)
We have an immediate need for a Service Desk Specialist to join an environmental services company for a 1-year contract. Candidates must be bilingual in Spanish.
Work Shifts: Thursday, Friday & Saturday from 1am-2pm Central (Three 12-hour shifts)
Location: Remote
This job expects to pay about $20 – 24 per hour plus benefits.
What You Will Do:
- Responds to incoming interactions initiated via phone, email, self-service, or chat.
- Fulfills incoming service requests.
- Diagnoses and troubleshoots incidents with tablet hardware, enterprise applications, locally installed software, and other industry standard technologies.
- Uses the IT Service Management tool to accurately document all incoming interactions and resolutions.
- Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller’s satisfaction.
- Keeps Service Desk team and management informed of any new support issues in a clear and timely manner.
- Research support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
- Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
- Contributes to the department’s knowledge management initiatives.
What Gets You The Job:
- Bilingual (Spanish)
- High School Diploma or G.E.D.
- 1+ years of remote IT support experience in a 1000+ decentralized user environment.
- Ability to communicate technical information to non-technical users.
- Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
- 3+ years of remote IT support experience in a 1000+ decentralized user environment.
- HDI Support Center Analyst or equivalent certification.
- Basic understanding of application/database relationships.
Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration.
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